If you’ve been experiencing issues connecting your ReSound hearing aids to your Apple cellphone or tablet, then you wouldn’t be alone.
Since the release of the new iOS 13 software update in September 2019, hundreds of thousands of people have been in touch with Apple complaining about issues with their Bluetooth. As ReSound hearing aids require Bluetooth to pair to your phone/tablet, we are currently receiving calls from our patients who believe they have a problem with their hearing aids, when in fact, the issue lies with the latest iOS update.
For our patients and those facing the same issues, we have put together this article, which explains the actions you should take to get your hearing aids connected to your device.
So, what’s new with the software update, and why is it causing issues connecting to hearing aids? Essentially, as well as turning your Bluetooth on in the settings of your cellphone, the new update now requires you to give second permission when you enter any app. So when you choose either OK or Don’t Allow, this determines whether your devices will successfully connect or not.
However, most people have opted for Don’t Allow, which means that the Bluetooth does not activate in the app. Our patients have then gone into their settings to find that their Bluetooth is on and, therefore, believe the issues lie with the hearing aids themselves. We can assure you that this is not the case, and Apple has been made aware of this and is currently working on updates to fix all bugs.
I value your time and realize that these issues can be discouraging when dealing with something as important as your hearing. Hear More Associates is always here to help you and will continue to stay with you throughout your hearing care journey.
However, if you do require further assistance connecting your ReSound hearing aids, then please contact their hotline number at 888-735-4237 or email them at firstname.lastname@example.org.